Moderators

Can anyone please guide me;
Moderation is very very respectful and worthy job, demanding alot of hardwork, very high patience and calm tempo. I honour and salute all moderators, arbiters and umpires especially lichess moderators.
But after an Incident with my friends & me, I have a simple Question;
Why do some moderators on lichess behave like playing chess (considering appeallant at their Opponent) on lichess by being very rigid and not giving a second chance? :(
(Reference: Appeal of @Queen_Exposer)

Thanks

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